Support Policy Page

Support Policy


At CarBik Craft, we are committed to providing excellent customer support to ensure a seamless shopping experience for our valued customers. This Support Policy outlines the guidelines and procedures for obtaining assistance and resolving any inquiries or issues you may have.


1. Contacting Customer Support

1.1 Channels of Communication: We offer multiple channels for contacting our customer support team, including email, phone, and live chat. You can find the relevant contact information on our website's "Contact Us" page.


1.2 Business Hours: Our customer support team is available during our regular business hours, which are [insert business hours]. We strive to respond to all inquiries promptly within these hours. For inquiries received outside of our business hours, we will respond as soon as possible on the next business day.


1.3 Information Required: When reaching out to our customer support, please provide relevant details such as your order number, product details, and a clear description of your inquiry or issue. This will help us provide a more efficient and accurate response.


2. Support Services

2.1 Product Inquiries: Our customer support team is available to answer any questions you may have regarding our car and bike accessories. We can provide information about product features, compatibility, specifications, and any other details you require to make an informed purchase decision.


2.2 Order Assistance: If you need assistance with placing an order, modifying an existing order, or tracking your shipment, our customer support team will be happy to help. We can provide updates on order status, shipping information, and assist with any order-related inquiries.


2.3 Technical Support: For technical assistance or troubleshooting regarding our products, please contact our customer support team. We will provide guidance and support to help resolve any technical issues or provide recommendations for resolving the problem.


3. Support Resolution

3.1 Timely Response: We strive to respond to all customer inquiries within a reasonable timeframe. While we aim to address and resolve issues as quickly as possible, some inquiries may require further investigation or consultation with relevant departments. We appreciate your patience and understanding in such cases.


3.2 Issue Resolution: Our goal is to ensure that all customer inquiries and issues are resolved satisfactorily. We will work diligently to provide accurate information, solutions, or alternatives to address your concerns. If further actions or escalation are necessary, we will communicate this to you and keep you updated on the progress.


4. Feedback and Suggestions

We value your feedback and suggestions to continually improve our products and services. If you have any feedback or suggestions regarding our customer support or any other aspect of our business, we encourage you to share it with us. Your input helps us enhance our operations and better serve you and our community of customers.


5. Contact Us

If you require support or have any questions or concerns, please reach out to our customer support team:


CarBik Craft

Address: Varanasi, Uttar Pradesh, India

Email: support@carbikcraft.com

Phone: +919555186449


Last Updated: 24 June, 2023

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